Privacy Policy

AstraLuck operates as a licensed online casino and takes your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services. We are committed to transparency in our data practices and compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where it applies.

By creating an account or using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully and contact us if you have any questions about our privacy practices.

We collect several types of information to provide and improve our casino services:

• Account Information: Name, email address, phone number, date of birth, and residential address when you register
• Identity Verification: Government-issued identification documents, proof of address, and payment method verification as required by our licensing authority
• Financial Information: Payment card details, bank account information, transaction history, and deposit/withdrawal records
• Gaming Activity: Game preferences, betting patterns, session duration, and gameplay statistics
• Technical Data: IP address, browser type, device information, and website usage analytics
• Communication Records: Customer support interactions, chat logs, and any correspondence you send us

AstraLuck uses your personal information for specific business purposes related to operating our online casino:

We process your account and identity information to verify your eligibility, comply with anti-money laundering regulations, and prevent underage gambling. Your financial data enables us to process deposits, withdrawals, and maintain accurate transaction records. We analyze gaming activity to detect suspicious behavior, implement responsible gambling measures, and customize your gaming experience.

Technical information helps us maintain website security, prevent fraud, and improve our platform performance. We use communication records to provide customer support and resolve any issues you may encounter while using our services.

Under GDPR and other applicable privacy laws, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to provide gaming services and manage your account
• Legal Compliance: Meeting regulatory requirements for identity verification, anti-money laundering, and responsible gambling
• Legitimate Interests: Fraud prevention, security monitoring, and service improvement, balanced against your privacy rights
• Consent: Marketing communications and certain data processing activities where we have obtained your explicit consent

We share your information only when necessary for legitimate business purposes or legal requirements. AstraLuck may disclose your data to payment processors to handle financial transactions, identity verification services to comply with regulatory requirements, and our licensing authority when requested for compliance purposes.

We work with technology service providers who help maintain our platform security and functionality. These partners are bound by strict confidentiality agreements and may only use your information to provide services to us. We do not sell your personal information to third parties for marketing purposes.

In cases of suspected fraud, money laundering, or other illegal activities, we may share relevant information with law enforcement agencies as required by law.

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use industry-standard encryption protocols for data transmission and storage. Access to personal information is restricted to authorized personnel who require it for their job functions.

We regularly monitor our systems for security vulnerabilities and maintain incident response procedures to address any potential data breaches promptly. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

You have several rights regarding your personal information, including the right to access, correct, or delete your data. You may request a copy of the personal information we hold about you and ask us to update any inaccurate details. Under certain circumstances, you can request deletion of your data or restriction of its processing.

You have the right to withdraw consent for marketing communications at any time and to object to processing based on legitimate interests. If you believe we have processed your information unlawfully, you may file a complaint with the relevant data protection authority.

AstraLuck uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Essential cookies are necessary for basic website functionality, while analytics cookies help us understand user behavior and improve our services.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We do not use cookies for targeted advertising to third parties.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal requirements. Account information and transaction records are typically kept for seven years after account closure to meet regulatory obligations.

Marketing consent records and communication logs are retained for shorter periods unless longer retention is required for legal compliance or dispute resolution.

Your information may be transferred to and processed in countries outside your residence jurisdiction. We ensure appropriate safeguards are in place for international transfers, including adequacy decisions or standard contractual clauses approved by relevant authorities.

Our services are strictly prohibited for individuals under 18 years of age. We do not knowingly collect personal information from minors and will delete such information if we become aware of its collection.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or website notices.

For questions about this Privacy Policy or to exercise your privacy rights, contact our Data Protection Officer through the customer support channels available on our website or by email at the address provided in your account dashboard.