KYC and Verification

At AstraLuck, ensuring a secure, fair, and responsible gaming environment for all our players is paramount. Identity verification is a cornerstone of this commitment. By confirming your identity, we protect you from fraud, prevent underage gambling, and comply with strict regulatory obligations imposed by our licensing authority. This process helps us maintain the integrity of our platform and ensures that AstraLuck remains a trusted place for entertainment.

KYC, or Know Your Customer, is a regulatory requirement and an essential process for financial institutions and online gambling operators like AstraLuck. It involves collecting and verifying personal information from our customers to confirm their identity. The primary objectives of KYC are to:

• Prevent identity theft and financial fraud.
• Combat money laundering and terrorist financing.
• Ensure compliance with anti-gambling regulations.
• Protect vulnerable individuals, including minors.

This process is not merely a formality, it is a critical component of our operational security and regulatory adherence, safeguarding both our players and the AstraLuck platform.

AstraLuck initiates identity verification at various stages of your customer journey to comply with legal mandates and internal security protocols. You may be asked to complete verification:

• Upon registration of your account.
• Before you make your first withdrawal, or any subsequent withdrawals.
• When your cumulative deposits or withdrawals reach a certain threshold.
• If there are any changes to your personal information or payment methods.
• If our internal monitoring systems detect unusual or suspicious activity on your account.
• At periodic intervals, as part of our ongoing due diligence, even if no specific trigger event has occurred.

We aim to make this process as unobtrusive as possible, but it is a necessary step to ensure the security and compliance of your AstraLuck account.

To complete the verification process, AstraLuck may request several types of documents. These documents help us confirm your identity, address, and the legitimacy of your payment methods. All documents submitted must be clear, legible, and show all four corners of the document. They must also be valid and not expired.

To verify your identity, we typically require a clear, colour copy of one of the following official government-issued identification documents:

• Passport: The photo page, showing your full name, date of birth, photograph, signature, and document expiry date.
• National ID Card: Both the front and back of the card, showing your full name, date of birth, photograph, and document expiry date.
• Driver's Licence: Both the front and back of the licence, showing your full name, date of birth, photograph, and document expiry date.

The name on your identification document must exactly match the name registered on your AstraLuck account.

To confirm your residential address, we require a document issued within the last three months that clearly displays your full name and current address. Acceptable documents include:

• Utility bill (electricity, water, gas, internet, landline phone bill). Mobile phone bills are generally not accepted.
• Bank statement or credit card statement.
• Government-issued tax statement or official letter from a government agency.

The name and address on your proof of address document must match the details registered on your AstraLuck account.

Depending on the payment method you use, AstraLuck may require specific documentation to verify ownership and prevent fraudulent transactions. Examples include:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Neteller, Skrill): A screenshot of your e-wallet account profile page, clearly showing your name, email address, and account ID.
• Bank Transfers: A copy of a bank statement showing the account holder's name, bank name, account number, and recent transactions to or from AstraLuck.

Ensure that all sensitive information is appropriately redacted while still allowing us to verify ownership.

In certain circumstances, particularly for larger transactions or if our risk assessments indicate a need, AstraLuck may be required to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) process, designed to comply with anti-money laundering regulations.

This might involve providing documents such as:

• Payslips or employment contracts.
• Bank statements showing accumulated savings.
• Proof of inheritance or property sale.
• Business ownership documents.

We understand that such requests are highly sensitive, and we handle all information with the utmost confidentiality and in strict accordance with data protection laws.

Once you submit your documents, our dedicated verification team will review them. We strive to process all verification requests as quickly as possible. Typically, the initial review is completed within 24-48 hours. However, during peak times or if additional information is required, it may take longer. We will notify you via email or through your AstraLuck account messaging system regarding the status of your verification. If any documents are unclear or insufficient, we will contact you with specific instructions for resubmission.

AstraLuck employs robust security measures to protect your personal and financial information. All documents you submit are stored securely on encrypted servers, accessible only by authorised personnel who require access for verification purposes. We adhere strictly to data protection regulations, including GDPR, ensuring your data is processed lawfully, fairly, and transparently. Your documents will never be shared with third parties unless legally required by our licensing authority or other regulatory bodies.

AstraLuck is fully committed to preventing money laundering and the financing of terrorism. Our KYC and verification procedures are integral to our comprehensive Anti-Money Laundering (AML) policy. We monitor transactions and account activity to identify and report any suspicious behaviour to the relevant authorities. By conducting thorough verification, we help to ensure that our platform is not used for illicit activities, contributing to a safer global financial environment.

Underage gambling is strictly prohibited. As part of our commitment to responsible gaming, AstraLuck conducts rigorous age verification checks to ensure that all our players are at least 18 years old, or the legal age for gambling in their jurisdiction, whichever is higher. If we cannot verify your age, your account will be suspended, and you will not be able to deposit or play. Any winnings accumulated while underage will be forfeited. We actively work to protect minors from accessing our services.

If your verification is delayed, it usually means that the documents provided were unclear, incomplete, or additional information is required. We will contact you to explain the reason for the delay and guide you on what further steps are needed. If verification is ultimately unsuccessful, for example, if we cannot confirm your identity or if you fail to provide the necessary documentation within a reasonable timeframe, your AstraLuck account may be suspended or permanently closed. Any pending withdrawals may be cancelled, and deposits returned, subject to our terms and conditions and regulatory obligations.

If you have any questions about the KYC process, need assistance with submitting your documents, or encounter any issues during verification, our customer support team is available to help. You can reach us via:

• Live Chat: Available directly on the AstraLuck website.
• Email: Send your queries to [email protected].

Our team is trained to provide clear guidance and support, ensuring your verification experience is as smooth as possible. We appreciate your cooperation in helping AstraLuck maintain a secure and compliant gaming environment.