Responsible Gambling

At AstraLuck, we are dedicated to providing a safe and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment. However, we also recognise that for a small percentage of individuals, it can become a problem. Our responsible gambling policy is designed to minimise harm, prevent problem gambling, and support those who may be affected.

We adhere to strict regulatory guidelines set by our licensing authority and continuously review our practices to ensure they align with the highest standards of player protection. This commitment is woven into every aspect of AstraLuck, from our product design to our customer support interactions. We believe in empowering our players with the tools and information they need to manage their gaming responsibly.

Problem gambling can manifest in various ways and is not always obvious. It is important to be aware of the potential signs, both in yourself and in others. If gambling is no longer fun and starts to negatively impact your life, it may be time to seek help. Some common indicators include:

• Spending more money or time gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your relationships, work, or studies.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Borrowing money or selling possessions to gamble.
• Neglecting personal responsibilities or hobbies due to gambling.
• Gambling to escape from problems or feelings of anxiety or depression.

If you identify with several of these signs, we strongly encourage you to consider seeking professional help. Remember, recognising the problem is the first step towards recovery.

Maintaining control over your gambling habits is crucial for a positive experience. AstraLuck promotes several strategies to help you keep gambling enjoyable and within your means:

• Gamble for entertainment, not to make money: View gambling as a leisure activity, not a source of income.
• Set a budget and stick to it: Decide beforehand how much money you are willing to spend and do not exceed that amount.
• Set a time limit: Determine how long you will play and stop when that time is up, regardless of wins or losses.
• Never chase losses: Accept that losses are part of gambling and do not try to win back what you have lost.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment.
• Avoid gambling when stressed or upset: Emotional states can impair judgment.
• Do not gamble under the influence: Alcohol or drugs can affect your decision-making.

AstraLuck provides you with the ability to set personal limits on your account, giving you greater control over your gambling activity. These tools are designed to help you manage your spending and time effectively:

• Deposit Limits: You can set a maximum amount of money you can deposit into your AstraLuck account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further until the period resets.
• Loss Limits: This feature allows you to define the maximum amount of money you are willing to lose within a chosen timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further bets until the period concludes.
• Wager Limits: You can set a limit on the total amount of money you can wager within a specific period. This helps control the overall volume of your betting activity.

You can adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Requests to increase or remove a limit will involve a cooling-off period before becoming effective, providing you with time to reconsider your decision.

If you feel you need a short break from gambling, AstraLuck offers Time-Out options. A Time-Out allows you to temporarily restrict access to your account for a defined period, such as 24 hours, 1 week, or 1 month. During this period, you will not be able to log in, deposit, or play any games.

This feature is ideal for situations where you want to take a short pause to reflect on your gambling habits without committing to a longer-term self-exclusion. Your account will automatically reactivate once the Time-Out period expires.

For players who feel their gambling is becoming problematic, AstraLuck offers a comprehensive self-exclusion program. Self-exclusion is a formal process where you voluntarily request to be excluded from playing on our platform for a longer, predetermined period. This can range from 6 months to 5 years, or even permanently.

During a self-exclusion period:

• Your AstraLuck account will be immediately closed, and you will be prevented from logging in.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing communications.
• Any remaining funds in your account will be returned to you, subject to our withdrawal policies.

A self-exclusion cannot be reversed once activated. We encourage you to consider the duration carefully. If you wish to self-exclude, please contact our customer support team for assistance.

AstraLuck is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only eligible individuals can access our services.

During the registration process, all players are required to confirm they are over 18. We also conduct electronic age verification checks and may request documentation such as a passport or driver's license. If we suspect that an account is being operated by a minor, it will be immediately suspended, and any winnings confiscated.

Parents and guardians can help prevent underage gambling by:

• Using filtering software to block access to gambling sites.
• Keeping login details for gambling accounts secure.
• Educating children about the risks associated with gambling.
• Monitoring internet usage on shared devices.

To help you keep track of your time spent gambling, AstraLuck provides Reality Check features. These are periodic notifications that appear on your screen during gameplay, reminding you of how long you have been playing. The Reality Check will typically display:

• The duration of your current gaming session.
• Your net winnings or losses during that session.

You will then have the option to continue playing or to log out. You can set the frequency of these reminders in your account settings, choosing intervals such as every 30 minutes or every hour. This tool is designed to encourage regular breaks and conscious decision-making about your playing time.

If you are concerned about your gambling habits but are unsure whether you have a problem, taking a self-assessment can be a helpful first step. Many independent organisations offer confidential questionnaires designed to help you evaluate your gambling behaviour. These assessments typically ask a series of questions about your gambling patterns, feelings, and the impact on your life.

The results of a self-assessment can provide valuable insight and help you decide if you need to seek further assistance. Remember, these tools are for guidance only and are not a substitute for professional advice. If you have any concerns after completing a self-assessment, we encourage you to reach out to a support organisation.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)